Country: United States
Customer goal: Find a professional non-standard custom home display supplier in China.
Customer pain points:
1 Only samples without drawings 2 are afraid to find unprofessional manufacturers. 3 Domestic suppliers are far away and cannot go to the factory for quality inspection.
Product Name: Pillow display stand
We send us an inquiry through the domestic platform focus website. On May 28, 2017, I came to YISHANG.
The customer made a special trip to our company to discuss product matters.
The customer told us that he only had sketches of the ideas, no detailed product drawings, and asked if we could modify and customize the new pillow display case according to his ideas. In the process of communication, we understand the customer's detailed size and modified ideas and make some suggestions to the customer.
1. In order to make the entire showcase functional, we recommend changing the laminate to an adjustable laminate. Change to the rivet on the left and right sides of the showcase.
2. In order to facilitate the customer to change the logo at will, our logo part is changed to a detachable installation method.
3. In order to reflect the integration of products with natural, we recommend that customers choose wood grain thermal transfer processing technology.
4. At the bottom of the product laminate, we also added a suspension bracket that allows the customer to place some pillow materials and other accessories.
Drawing Confirmation Method and Speed: After understanding the details of the product, design the first draft of the two products to the customer within 2 hours.
The technical department provides quotation within 15 minutes according to the design confirmed by the customer.
We offer stepped quotations to give product choices to customers.
The customer feedback price is very advantageous and will communicate with the partner. When returning to Iraq, the order quantity will be clearly stated to us.
On June 3, 2017, the customer placed 100 sets of bulk orders.
Production sample process: Send the sample production process to customers via pictures and videos. Purpose: To allow customers to participate in our production model process, there are special events, timely feedback and provide reasonable solutions.
Confirmation process: After the sample is completed, we carry out QC in terms of size, angle and surface treatment. And send QC videos and pictures to the customer for confirmation.
Purpose: Let the customer know that all dimensions of the sample match the size of the paper he has confirmed.
First speed: 4 hours custom batch sample.
First purpose: to ensure that the problem of the change in the template has been modified in the first batch, and the video and image are confirmed to the customer.
Raw material testing purposes: to ensure that the raw materials purchased are consistent with customer requirements and avoid errors.
Production process: send the video to the customer through video and pictures, let the customer know the production progress.
For large display products, we use the following packaging methods: PO plastic bags, foam, KAA carton, paper corner protection packaging.
Large Display Stands/Cabinets In order to ensure reasonable shipping requirements, we routinely package and package our products to save customers the size and weight of our products.
To provide customers with multi-channel shipping methods to customers, to ensure that customers can get safe, high-quality products at reasonable prices.
After receiving the product feedback in August 2017, he and his partner are very satisfied with our services and products.
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